Shipping Policy
Order Processing
Preparation Time
- We typically need 2 business days to prepare your order
- You’ll receive an email if there are any unusual delays
- Once shipped, we’ll send you a tracking number by email
Shipping Details
- FREE shipping to all US addresses
- Estimated delivery time: 7 days
- Note: Delivery may take longer during peak seasons
Shipping Restrictions
We currently cannot ship to:
- US military bases
- Multiple addresses in one order
Delivery Information
Tracking Your Package
- Track your order using the number in your shipping email
- Contact us if you haven’t received tracking information after 2 business days
- Email: [email protected]
Package Not Received?
If your tracking shows delivery but you can’t find your package:
- Check around your delivery location thoroughly
- Contact the shipping carrier using your tracking number
- Email us at [email protected] if you need help
Delivery Guarantees
- Full refund if package takes more than 30 days to arrive
- Support response within 12 hours for delivery inquiries
- Free shipping on all US orders
Important Policies
Address Accuracy
- Double-check your shipping information at checkout
- Contact us immediately if you spot an error
- Email [email protected] for address changes
- Changes must be made within 48 hours of ordering
Tax and Customs
- We don’t collect sales tax on orders
- Customers are responsible for any:
- Local taxes
- Import duties
- Customs fees
- Other regional charges
Package Refusal
We reserve the right to cancel orders without refund if:
- Customer refuses to accept delivery
- Multiple failed delivery attempts occur
- Package is rejected due to customs fees
Contact Us
Need help with your shipment?
- Email: [email protected]
- Response time: Within 12 hours
- Support hours: Monday-Friday, 9 AM – 5 PM EST
Note: This policy may be updated without notice. Please check back regularly for any changes.
